LB Roofs and Beyond, LLC DBA Roofing Services Now (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, share, and protect your information when you interact with us, including through our website https://www.roofingservicesnow.com, through third-party websites, by phone, email, text message, or other communications.
By using our services or submitting your information to us, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
- Contact Information: Name, email address, phone number and physical address.
- Service-Related Information: Information you provide when requesting an estimate, inspection, or roofing or gutter services.
- Job Information: Photos and details related to roofing or gutter projects at your property.
We may collect payment card or banking information directly for payment purposes whe you agree to provide such information. Payments are also made through invoices sent by email and processed by third-party payment processors.
2. How We Collect Information
We collect personal information in the following ways:
- Directly from you when you complete a contact form on our website, communicate with us by phone, email, or text message, or otherwise provide information to request services.
- From third-party websites or platforms where you submit your information to request roofing services, estimates, inspections, or related inquiries.
- Through our business operations, such as photos taken and uploaded to project management systems in the course of performing services.
- Through integrations with customer relationship management (CRM) systems and related business tools used for communication, scheduling, marketing, and project management.
3. How We Use Information
We use your personal information for legitimate business purposes, including to:
- Provide estimates, inspections, roofing services, gutter services or other home improvement services
- Schedule appointments and communicate with you regarding your requests.
- Send estimates, invoices, receipts, and other service-related communications.
- Conduct marketing activities, including promotions, giveaways, email campaigns, SMS messages, and phone outreach.
- Maintain internal records and manage customer relationships.
- Post photos of completed projects on our website or social media platforms, without names or addresses unless you provide consent.
Fraud and Security:
We may also use personal information to detect, investigate, and prevent fraud, unauthorized access, or other illegal activity, and to protect the rights, property, and safety of the Company, our customers, and others.
4. Information Sharing and Disclosure
We do not sell personal information for profit. We may share personal information in the following circumstances:
- Service Providers and Vendors: With third parties that assist us in operating our business or completing projects, such as material suppliers, equipment providers, payment processors, and subcontractors.
- Technology Providers: With third-party platforms that provide CRM services, project management tools, email delivery, SMS messaging, and related business functions.
- Legal Requirements: When required to comply with applicable laws, regulations, legal processes, or governmental requests.
- Business Transactions: In connection with a merger, acquisition, sale of assets, or similar business transaction.
5. Marketing Communications
We may contact you by email, text message, or phone for customer service and promotional purposes.
- Email: Marketing emails include an unsubscribe option.
- SMS: You may opt out at any time by replying “STOP.” or HELP for help.
- Phone: You may request not to receive promotional calls.
We will only send marketing communications if you have provided your contact information in connection with our services, promotions, or giveaways. If you opt out of marketing communications, we may still send non-promotional messages related to your services or ongoing business relationship.
6. Your Privacy Rights
You have the right to:
- Opt out of marketing communications at any time.
- Request deletion of your personal information by submitting a written request.
- Request access to or correction of your personal information.
Requests may be sent to our email. We will respond within a commercially reasonable timeframe.
7. Data Storage, Retention, and Security
Personal information is stored in CRM systems, project management platforms, and related business tools used by the Company. We maintain reasonable administrative and technical safeguards, including password protections and restricted access, to protect personal information.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and operational requirements. Certain information may be retained longer if required to comply with legal obligations or to establish, exercise, or defend legal claims.
8. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 13. If such information is identified, it will be deleted promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
10. Project Photography and Marketing
When you request services and provide your property address, we may take photographs or videos of roofing or gutter work performed at your property. These images may be used for business and marketing purposes, including on our website, social media, advertising materials, and project portfolios. We do not publish customer names or addresses in connection with such images without your express consent. You may request the removal of such images at any time in writing to our email. If you request removal of images, we will make reasonable efforts to remove such content from websites, social media accounts, or marketing materials under our control. Please note that we may not be able to identify or remove all copies of images that may have been shared or reposted by third parties outside of our control, and we cannot guarantee complete removal from the internet. Requests should include the specific location or source where the image was found.
11. Contact Information
If you have questions or concerns regarding this Privacy Policy or our data practices, you may contact us at:
LB Roofs and Beyond, LLC DBA Roofing Services Now